Frequently Asked Questions
Choosing the right accessibility solution for your institution is just as crucial as the education you provide. We’ve tried to anticipate your needs in our FAQs, but if you have any other questions, don’t hesitate to reach out directly. Yes, real humans are ready to answer your questions—revolutionizing the industry, one conversation at a time.
Orchestrate is entrusted by some of the largest universities, companies, and nonprofits. The platform goes through rigorous testing and third-party reviews, including an annual SOC 2 Type II audit, PCI-DSS attestations and compliance for HIPAA, FERPA, GDPR and many other industry standards. Â We provide peace of mind to your IT department, proactively documenting the data security, privacy protections and best practices. Our team is with you each step of the way, covering vendor risk assessments, university audits, regulatory compliance and any support you need to address security issues.
The Orchestrate team immediately begins with a comprehensive discovery process, meeting with stakeholders to establish requirements. This includes working with leadership to outline the project vision, staff to determine the functional needs, and IT for integration. The result is a project roadmap that provides an implementation timeline. We understand that a great deal goes into a transition, and we work to create timeline that meets your needs. Orchestrate AMS can be deployed in as little as 60 days, while a traditional project may be 3-4 months; timing for an enterprise-level implementation is dependent on the final scope and customization.
Orchestrate offers different project levels, tailoring our platform to meet your needs. These include rapid deployments, standard implementations, and enterprise systems. A key part of our process is refining the scope to determine the best solution for your program. We create a plan best fits your requirements, timeline, and cost. This includes a project cost, an annual platform license and flexible support through service level agreements. We hope to help you scale and grow, and never charge based on the number of users, students or records in your system.
The Orchestrate team prides itself on being a dedicated partner. Once your system is live, we provide responsive support tailored to meet your needs. We assign both an account and a project manager, so you have a direct support team to contact. This can include training, troubleshooting, staff support, end-user assistance or any other services needed. Our technical team monitors 24x7x365 to ensure your system is secure and accessible.
Our engineers have over 20 years of experience integrating with a wide range of solutions. Whether your database is PeopleSoft, Banner, or a custom-built Student Information System, our team will work closely with your IT department to ensure a seamless data feed. The same applies to your login authentication or any other integration needs; Orchestrate AMS has the flexibility to integrate with virtually any API or third-party system.
Orchestrate AMS is a flexible, scalable platform that meets all of your disability service needs. Our team has decades of experience working in higher education and on accessibility projects. Using our feature-rich system, our clients have dramatically improved efficiency and realized significant cost savings. We treat each project as a partnership, offering responsive support to help you succeed.
If you have specific questions that aren’t addressed, please email [email protected] or Schedule a Demo.